Monday, March 23, 2009

Cry baby vs Mr. fix it

Things happening at my work place makes me remember this lesson from the book "One Minute Manager" time and again -

An employee goes to the One minute manager (OMM), and says 'I have a problem, this thing is not working. Its wrong'. The OMM replied ' what's the right thing to do then, which is not being done now'. The employee says 'I don't know', to which the OMM replies 'Then you are not reporting a problem, you are just complaining. Come back to me when you have solutions (plan A,B,C etc) for it'.

So, based on this criteria I have two sets of people in my office, as the title suggests. I strive to be in the Mr. Fix it category, though I haven't been perfect as yet.

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